Terms of service

§ 1 Introductory provisions

  1. The online store TOVARO.PL (formerly TOVARO.pl), available at the website https://tovaro.pl, is operated by ROLV Group sp. z o.o. with its registered office in Pruszków, ul. Traktowa 6, entered in the National Court Register by the District Court for the Capital City of Warsaw in Warsaw, 14th Commercial Division of the National Court Register, under KRS number 0000387535, NIP 5342472319, REGON 142955045.

§ 2 Definitions

  1. Buyer – any entity making purchases via the Store.
  2. Seller – ROLV Group sp. z o.o. with its registered office in Pruszków at ul. Traktowa 6, postal code 05-800, entered in the National Court Register by the District Court for the Capital City of Warsaw in Warsaw, 14th Commercial Division of the National Court Register, under KRS number 0000387535, NIP 5342472319, REGON 142955045.
  3. Entrepreneur – a natural person, a legal person and an organisational unit without legal personality to which a separate act grants legal capacity, using the Store.
  4. Store – the online store operated by the Seller at the website https://tovaro.pl.
  5. Distance contract – a contract concluded with the Buyer within an organised system of concluding distance contracts (within the Store), without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the conclusion of the contract.
  6. Regulations – these Store Regulations.
  7. Order – a declaration of intent by the Buyer submitted by means of the Order Form and aimed directly at concluding a Sales Agreement for a Product or Products with the Seller.
  8. Account – a set of resources in the Seller's ICT system, marked with an individual name (login) and password provided by the Buyer, in which the Buyer's data is collected, including information about placed Orders.
  9. Registration form – a form available in the Store enabling the creation of an Account.
  10. Order form – an interactive form available in the Store enabling the placing of an Order, in particular by adding Products to the Cart and specifying the terms of the Sales Agreement, including the method of delivery and payment.
  11. Cart – an element of the Store software in which the Products selected by the Buyer for purchase are visible, and where it is also possible to set and modify Order data, in particular the quantity of products.
  12. Product – a movable item / service / Additional Paid Service available in the Store that is the subject of a Sales Agreement between the Buyer and the Seller.
  13. Sales Agreement – a contract for the sale of a Product being concluded or concluded between the Buyer and the Seller via the online Store. A Sales Agreement is also understood, depending on the characteristics of the Product, to mean a contract for the provision of services and a contract for specific work.
  14. Consumer – a natural person making a purchase in the online Store not directly related to their business or professional activity, within the meaning of the Act of 23 April 1964 – the Civil Code (Journal of Laws No. 16, item 93, as amended).
  15. Newsletter – a service provided electronically by the Seller, consisting in enabling interested Buyers to automatically receive, at the e-mail address provided, the most important information related to the online Store.
  16. KSeF (National e-Invoicing System) – an ICT system maintained by the Head of the National Revenue Administration, used for issuing, receiving, storing and making available structured invoices, in accordance with the provisions of the Act on the tax on goods and services (VAT).
  17. Additional Paid Service – a paid service related to a Product purchased in the Store, commissioned by the Buyer to the Seller. An Additional Paid Service may consist, in particular, of the installation of protective accessories on Goods purchased in the Store.

§ 3 Contact with the Store

  1. Seller's address: ul. Traktowa 6, 05-800 Pruszków, Poland.
  2. Seller's e-mail address (general contact): sklep@tovaro.pl
  3. E-mail address for complaints and returns: reklamacje@rolv.pl
  4. The Buyer may communicate with the Seller using the e-mail addresses provided in this section.
  5. The Seller responds to e-mail messages on business days between 9:00 and 17:00.

§ 4 Technical requirements

  1. To use the Store, including browsing the Store's assortment and placing orders for Products, the following requirements must be met jointly:
    1. having a terminal device with access to the Internet and a web browser;
    2. having an active e-mail account;
    3. cookies enabled.

§ 5 General information

  1. To the fullest extent permitted by law, the Seller is not liable for disruptions, including interruptions, in the functioning of the Store caused by force majeure, unlawful acts of third parties, or the incompatibility of the online Store with the Buyer's technical infrastructure.
  2. Browsing the Store's assortment does not require setting up an Account. The Buyer may place orders for Products in the Store's assortment either after setting up an Account in accordance with § 6 of the Regulations, or by providing the necessary personal and address data enabling the Order to be processed without setting up an Account.
  3. Prices given in the Store are in Polish zloty and are gross prices (they include VAT).
  4. Where the nature of the subject of the contract does not allow, on a reasonable assessment, the final price to be calculated in advance, information on the manner in which the price will be calculated, as well as on charges for transport, delivery, postal services and other costs, will be provided in the Store in the Product description.

§ 6 Setting up an Account in the Store

  1. To set up an Account in the Store, the Registration form must be completed. It is necessary to provide the following data:
    1. First name;
    2. Surname;
    3. E-mail address.
  2. Setting up an Account in the Store is free of charge.
  3. Logging in to the Account takes place by entering the login and password established in the Registration form.
  4. The Buyer may at any time, without giving any reason and without incurring any fees, delete the Account by sending an appropriate request to the Seller, in particular by e-mail or in writing to the addresses provided in § 3.
  5. Setting up an Account by the Buyer or placing an Order means that the Buyer has read the Regulations and accepted their provisions.
  6. Registered Users who log in to their account in the TOVARO.PL Store gain access to special promotions on Goods in the Store's offer, available only to logged-in Users.

§ 7 Rules for placing an Order

  1. To place an Order, the following steps must be taken in turn:
    1. Log in to the Store.
    2. Select the Product that is the subject of the Order and then click the "Add to cart" button.
    3. If the option to place an Order without registration was selected, complete the Order form by entering the details of the Order recipient and the address to which the Product is to be delivered, select the type of shipment (method of delivery of the Product), and enter the invoice details if different from the Order recipient's details.
    4. Click the "Order and pay" button and confirm the order.
    5. Select one of the available payment methods and, depending on the payment method, pay for the order within a specified period, subject to § 9(3).

§ 8 Delivery and payment methods offered

  1. The Buyer may use the following methods of delivery or collection of the ordered Product:
    1. Courier shipment;
    2. Personal collection at selected points (if available for the given Product and indicated during the placing of the Order).
  2. The Buyer may use the following payment methods:
    1. Payment by bank transfer to the Seller's account;
    2. Electronic payments;
    3. Payment by payment card;
    4. Payment in instalments.
  3. Detailed information on delivery methods and accepted payment methods is available on the Store's pages.

§ 9 Performance of the sales agreement

  1. The conclusion of the Sales Agreement between the Buyer and the Seller takes place after the Buyer has placed an Order using the Order form in the online Store in accordance with § 7 of the Regulations.
  2. After the Order is placed, the Seller promptly confirms its receipt and at the same time accepts the Order for processing. Confirmation of receipt of the Order and its acceptance for processing takes place by the Seller sending the Buyer an appropriate e-mail to the e-mail address provided during the placing of the Order, which contains at least the Seller's statements on receipt of the Order and its acceptance for processing, as well as confirmation of conclusion of the Sales Agreement. Upon the Buyer's receipt of the above e-mail, the Sales Agreement between the Buyer and the Seller is concluded.
  3. Where the Buyer selects:
    1. Payment by bank transfer, electronic payment or payment card, the Buyer is obliged to pay the full price of the ordered goods within 7 calendar days of the conclusion of the Sales Agreement, otherwise the order will be cancelled.
    2. Cash on delivery upon collection of the shipment, the Buyer is obliged to make payment upon collection of the shipment.
    3. Payment in cash upon personal collection of the shipment, the Buyer is obliged to make payment upon collection of the shipment within 7 days of receiving information about the shipment's readiness for collection.
    4. If the Buyer selected a delivery method other than personal collection, the Product will be dispatched by the Seller within the period indicated in its description (subject to paragraph 5 of this section), in the manner selected by the Buyer when placing the Order. Where Products with different delivery times are ordered, the delivery time is the longest stated period.
  4. The start of the Product delivery period to the Buyer is calculated as follows:
    1. Where the Buyer selects payment by bank transfer, electronic payment or payment card, from the day the Seller's bank account is credited;
    2. Where the Buyer selects cash on delivery, from the day of conclusion of the Sales Agreement;
    3. Where the Buyer selects personal collection of the Product, the Product will be ready for collection by the Buyer within the period indicated in the Product description. The Buyer will additionally be informed of the Product's readiness for collection by the Seller sending an appropriate e-mail to the e-mail address provided during the placing of the Order;
    4. Where Products with different readiness-for-collection times are ordered, the readiness-for-collection time is the longest stated period.
  5. Delivery of the Product takes place solely within the territory of Poland. The Order will be delivered within a period of no more than 14 days from the day it is placed, in accordance with the terms of service of the relevant carrier.
  6. Delivery of the Product to the Buyer is subject to a charge, unless the Sales Agreement provides otherwise. The costs of delivery of the Product (including charges for transport, delivery and postal services) are indicated to the Buyer on the pages of the online Store under the "Delivery costs" tab and during the placing of the Order, including at the moment the Buyer expresses the intention to be bound by the Sales Agreement.
  7. Personal collection of the Product by the Buyer is free of charge.
  8. For goods purchased in the online Store, a fiscal receipt or a VAT invoice is issued, at the Buyer's choice. In accordance with the provisions of the Act of 11 March 2004 on the tax on goods and services (VAT), the customer's signature, as the purchaser of the goods, is not a mandatory element of a VAT invoice. In this situation, the purchaser receives only the original of the invoice.
  9. Providing the NIP (tax identification number) by the Buyer is necessary to issue a VAT invoice to a business.
  10. The Seller may issue a VAT invoice on the basis of a receipt for an Order placed by the Buyer only where the receipt contains the Buyer's NIP.
  11. When placing an Order, the Buyer may choose only one payment method.
  12. In accordance with the provisions of the Act of 11 March 2004 on the tax on goods and services (VAT), the Buyer accepts the issuing and sending of invoices and Correcting Invoices in electronic form.
  13. Rules for issuing and making invoices available:
    1. in the case of a Consumer (B2C), the VAT invoice is made available in electronic form by e-mail or via the Buyer's panel. Acceptance of the Regulations constitutes consent to receiving and making invoices available in electronic form, as well as agreement on the method and form of delivering invoices outside the KSeF, within the meaning of the VAT provisions;
    2. in the case of a Buyer other than that indicated in point 1 above (B2B), it is issued as a structured invoice in accordance with the law on the National e-Invoicing System (KSeF) and marked with an identifying number assigned by the system. The invoice is made available to the entities obliged to do so in the KSeF system for self-download of the document from the system, and the day the KSeF number is assigned is deemed to be the day of its receipt;
    3. in the case of (foreign) Buyers having their place of residence or registered office outside the territory of the Republic of Poland, the invoice is issued in accordance with the applicable provisions of the VAT Act and the provisions on the National e-Invoicing System (KSeF). The invoice is made available in electronic format by e-mail or via the Buyer's panel. Acceptance of the Regulations constitutes consent to receiving and making invoices available in electronic form, as well as agreement on the method and form of delivering invoices outside the KSeF, within the meaning of the VAT provisions;
    4. in the event of a failure or unavailability of the KSeF justifying the issuance of an invoice outside the KSeF, the invoice is issued and made available in electronic form in accordance with the applicable law;
    5. where a Consumer reports errors or the need to make changes, after verifying the validity of the report, a correcting invoice is issued in accordance with the applicable law, promptly and no later than within 7 days of receipt of the report.
  14. A structured invoice issued in the KSeF system, together with its visualisation, contains a QR code and the number assigned by the KSeF, which enables its identification and verification in accordance with the provisions of the VAT Act and the requirements of the National e-Invoicing System.
  15. In the event of withdrawal from a distance Sales Agreement by a Consumer and in the event of a refund in connection with an accepted complaint, a Correcting Invoice (electronic invoice) will be sent to the Customer's e-mail address. The Seller may ask the Customer to confirm receipt of the correcting invoice for documentation and tax purposes. This confirmation is not a condition for making the refund and does not affect the statutory refund period, which the Seller fulfils in accordance with § 10 and the relevant provisions of law.

§ 10 Right of withdrawal

  1. A Buyer who is a consumer and who has concluded a distance contract may withdraw from it within 14 calendar days without giving any reason and without incurring costs, except for the costs specified in paragraphs 8 and 9 of this section. To meet the deadline, it is sufficient to send the statement before it expires. A statement of withdrawal from the contract may be submitted, for example:
    1. via the electronic withdrawal form available at /pages/odstapienie-od-zakupu;
    2. in writing to the address: ROLV Group sp. z o.o., ul. Traktowa 6, 05-800 Pruszków, Poland;
    3. electronically by e-mail to: reklamacje@rolv.pl.
    Submitting a statement of withdrawal does not require having an Account or logging in to the Store. The Buyer can check the status of the submitted statement of withdrawal at /pages/status-odstapienia.
  2. A model withdrawal form is contained in Annex No. 2 to the Act on Consumer Rights and is additionally available at this link. The Buyer may use the model form, but this is not mandatory.
  3. The period for withdrawal from the contract begins:
    1. for a contract under which the Seller releases the Product while being obliged to transfer its ownership (e.g. a Sales Agreement), from the moment the Product is taken into possession by the Buyer or a third party designated by the Buyer other than the carrier; and in the case of a contract which: (1) covers multiple Products that are delivered separately, in batches or in parts, from taking possession of the last Product, batch or part; or (2) consists in the regular delivery of Products for a fixed period, from taking possession of the first of the Products;
    2. for other contracts, from the day of conclusion of the contract.
  4. In the event of withdrawal from a distance contract, the contract is deemed not to have been concluded.
  5. The Seller undertakes, promptly and no later than within 14 calendar days from the day of receipt of the Buyer's statement of withdrawal, to return to the Buyer all payments made by the Buyer, including the costs of delivery of the Product (except for additional costs resulting from the delivery method chosen by the Buyer other than the cheapest ordinary delivery method available in the Online Store). The Seller refunds the payment using the same method of payment that the Buyer used, unless the Buyer has expressly agreed to a different method of refund that does not entail any costs for the Buyer. Where payment was made by payment card, the refund will be made to the bank account associated with the payment card used to make the payment. If the Seller has not offered to collect the Product from the Buyer, the Seller may withhold the refund of payments received from the Buyer until the Product is received back or until the Buyer provides proof of its return, whichever occurs first.
  6. The Buyer is obliged, promptly and no later than within 14 calendar days from the day on which the Buyer withdrew from the contract, to return the Product to the Seller or to hand it over to a person authorised by the Seller to collect it, unless the Seller has offered to collect the Product itself. To meet the deadline, it is sufficient to send the Product back before it expires. The Buyer may return the Product to the address: ROLV Group sp. z o.o., ul. Traktowa 6, 05-800 Pruszków, Poland.
  7. The Buyer is liable for any diminished value of the Product resulting from using it in a manner going beyond what is necessary to establish the nature, characteristics and functioning of the Product.
  8. Possible costs related to the Buyer's withdrawal from the contract that the Buyer is obliged to bear:
    1. If the Buyer chose a delivery method other than the cheapest ordinary delivery method available in the Online Store, the Seller is not obliged to reimburse the Buyer for the additional costs incurred.
    2. The Buyer bears the direct costs of returning the Product.
  9. In the case of a contract, in particular one concerning an Additional Paid Service, whose performance, at the express and prior request of the Buyer, began before the expiry of the withdrawal period, the Buyer who exercises the right of withdrawal after making such a request is obliged to pay for the services performed up to the moment of withdrawal. The amount payable is calculated in proportion to the scope of the service performed, taking into account the price or remuneration agreed in the contract. If the price or remuneration is excessive, the basis for calculating that amount is the market value of the service performed. Before the performance of the contract begins, including one concerning an Additional Paid Service, the Buyer is informed that, once the entrepreneur has performed the service, the Buyer will lose the right of withdrawal.
  10. The right of withdrawal from a distance contract is not available to the Consumer, pursuant to Article 38 of the Act of 30 May 2014 on Consumer Rights (Journal of Laws 2014, item 827, as amended), in respect of contracts:
    1. for the provision of services for which the consumer is obliged to pay the price, if the entrepreneur has fully performed the service with the express and prior consent of the consumer, who was informed before the performance began that, once the entrepreneur has performed the service, the consumer will lose the right of withdrawal, and acknowledged this;
    2. in which the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur before the expiry of the withdrawal period;
    3. in which the subject of the performance is non-prefabricated goods, manufactured according to the consumer's specifications or serving to satisfy the consumer's individual needs;
    4. in which the subject of the performance is goods that are perishable or have a short use-by date;
    5. in which the subject of the performance is goods delivered in sealed packaging which cannot be returned, once the packaging has been opened, due to health protection or hygiene reasons, if the packaging was opened after delivery;
    6. in which the subject of the performance are goods which, after delivery, by their nature become inseparably combined with other goods;
    7. in which the subject of the performance is alcoholic beverages, the price of which was agreed upon conclusion of the contract of sale and the delivery of which may take place only after 30 days, and the value of which depends on market fluctuations over which the entrepreneur has no control;
    8. in which the consumer expressly requested that the entrepreneur come to the consumer for urgent repair or maintenance; if the entrepreneur additionally provides services other than those requested by the consumer, or supplies goods other than spare parts necessary to perform the repair or maintenance, the right of withdrawal is available to the consumer in respect of the additional services or goods;
    9. in which the subject of the performance is audio or video recordings or computer software delivered in sealed packaging, if the packaging was opened after delivery;
    10. for the supply of newspapers, periodicals or magazines, with the exception of a subscription contract;
    11. concluded by way of a public auction;
    12. for the provision of services in the field of accommodation other than for residential purposes, transport of goods, car rental, catering, services related to leisure, entertainment, sports or cultural events, if a specific day or period of service was indicated in the contract;
    13. for the supply of digital content not supplied on a tangible medium, for which the consumer is obliged to pay the price, if the entrepreneur began the performance with the express and prior consent of the consumer, who was informed before the performance began that, once the entrepreneur has performed the service, the consumer will lose the right of withdrawal, and acknowledged this, and the entrepreneur provided the consumer with the confirmation referred to in Article 15(1) and (2) or Article 21(1);
    14. for the provision of services for which the consumer is obliged to pay the price, where the consumer expressly requested the entrepreneur to come to the consumer to carry out a repair, and the service has already been fully performed with the express and prior consent of the consumer.
  11. Return of a Product with an applied protective film (Installation Service):
    1. In the case of the purchase of an Additional Paid Service in the form of the application of a protective film (Installation Service), this Service is performed in full before the Product is shipped, with the prior and express consent of the Buyer, of which the Buyer is informed before it begins. In accordance with Article 38(1) of the Act on Consumer Rights, the Buyer is not entitled to withdraw from the contract in respect of the Installation Service itself.
    2. In the event of withdrawal by the Buyer from the contract of sale of a Product (e.g. a smartphone) on which a protective film has been applied as part of the Installation Service, the Buyer retains the right to return the Product under the rules set out in this section. The cost of the Installation Service, comprising the value of the film and its application, is non-refundable.
    3. A protective film applied as part of the Installation Service is not subject to separate return or replacement in connection with withdrawal from the contract of sale of the Product.

§ 11 Complaints and warranty

  1. The subject of sale in the Store are brand-new Products, unless the Customer purchases Goods from the "Outlet" category.
  2. The Seller is obliged to deliver to the Buyer the purchased Goods free from defects, as well as conforming to the actual state in terms of: (i) description, type, quantity, quality, completeness and functionality; (ii) fitness for the particular purpose for which the consumer needs them, of which the consumer informed the Seller no later than at the time of conclusion of the contract and which the Seller accepted; (iii) being supplied with packaging, accessories and instructions which the consumer may reasonably expect; (iv) the quality of the sample or model which the Seller made available to the consumer before the conclusion of the contract. The Seller is not liable for the lack of conformity of the goods with the contract if the consumer, no later than at the time of conclusion of the contract, was expressly informed that a specific feature of the goods deviates from the conformity requirements and expressly and separately accepted the absence of that specific feature.
  3. In the event of a lack of conformity with the contract (defect) of goods purchased from the Seller, a Buyer who is a consumer has the right to file a complaint based on the provisions of the Act of 30 May 2014 on Consumer Rights concerning the lack of conformity of goods with the contract. A Buyer who is not a consumer may exercise the rights under statutory warranty (rękojmia) on the terms set out in the Civil Code. Notwithstanding the above, the Buyer may exercise the rights arising from a guarantee, if one has been granted for the given product.
  4. A complaint should be submitted in writing or electronically to the Seller's addresses provided in § 3, in particular to the e-mail address: reklamacje@rolv.pl.
  5. It is recommended that the complaint include, among other things, a concise description of the defect, the circumstances (including the date) of its occurrence, the details of the Buyer submitting the complaint, and the Buyer's request in connection with the defect of the goods.
  6. The Seller will respond to the complaint without delay, no later than within 14 days of its receipt; if the Seller fails to do so within that period, the Buyer's request is deemed to have been accepted as justified. Where the complaint submitted by the Buyer is incomplete in a manner that prevents the Seller from processing it (e.g. the Buyer sends the Seller a complaint but does not provide the Goods so that the Seller can examine their technical condition in respect of the reported fault), the period described in the preceding sentence begins to run once the Buyer has supplemented the missing elements of the complaint.
  7. Where a guarantee has been granted for a Product, information about it, as well as its content, will be included in the Product description in the Store. The Seller will also attach a guarantee card to the sold Product.
  8. The Seller is liable for the lack of conformity of the Goods with the contract existing at the time of their delivery and revealed within two years of that moment, unless the use-by date of the goods specified by the Seller, its legal predecessors or persons acting on their behalf is longer. A consumer who exercises rights arising from the lack of conformity of the Goods with the contract makes the Goods subject to repair or replacement available to the Seller. The costs of delivering the Goods to the Seller in connection with the complaint are borne by the Seller. The Goods should be sent or made available to the address: ROLV Group sp. z o.o., ul. Traktowa 6, 05-800 Pruszków, Poland. The Seller reimburses the Buyer for the shipping costs of the Goods or arranges their collection at the Seller's own expense.
  9. If the Goods are not in conformity with the contract, the consumer may request their repair or replacement. The Seller may carry out a replacement when the consumer requests repair, or the Seller may carry out a repair when the consumer requests replacement, if bringing the Goods into conformity with the contract in the manner chosen by the consumer is impossible or would entail excessive costs for the Seller. If both repair and replacement are impossible or would entail excessive costs for the Seller, the Seller may refuse to bring the goods into conformity with the contract.
  10. If the goods are not in conformity with the contract, the consumer may submit a statement on price reduction or withdrawal from the contract where: (i) the Seller refused to bring the Goods into conformity with the contract or failed to do so; (ii) the lack of conformity with the contract persists even though the Seller attempted to bring the Goods into conformity with the contract; (iii) the lack of conformity of the goods with the contract is so significant that it justifies a price reduction or withdrawal from the contract without first resorting to a request for repair or replacement of the Goods; (iv) it is clear from the Seller's statement or from the circumstances that the Seller will not bring the Goods into conformity with the contract within a reasonable time or without excessive inconvenience to the consumer. The consumer may not withdraw from the contract if the lack of conformity of the Goods with the contract is immaterial.
  11. Full information on the Buyer's rights is set out in the Act of 30 May 2014 on Consumer Rights (Journal of Laws 2014, item 827, as amended), as well as in the Act of 23 April 1964 – the Civil Code (Journal of Laws 1964, No. 16, item 93).

§ 12 Out-of-court methods of handling complaints and pursuing claims

  1. Detailed information on the Buyer's possibility of using out-of-court methods of handling complaints and pursuing claims, and the rules of access to these procedures, is available at the offices and on the websites of district (municipal) consumer ombudsmen, social organisations whose statutory tasks include consumer protection, the Voivodeship Inspectorates of the Trade Inspection, and at the following websites of the Office of Competition and Consumer Protection: www.uokik.gov.pl/spory_konsumenckie.php, www.uokik.gov.pl/sprawy_indywidualne.php and www.uokik.gov.pl/wazne_adresy.php.
  2. The Buyer has the following example possibilities of using out-of-court methods of handling complaints and pursuing claims:
    1. The Buyer is entitled to apply to a permanent amicable consumer court referred to in Article 37 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to resolve a dispute arising from the contract concluded with the Seller;
    2. The Buyer is entitled to apply to the voivodeship inspector of the Trade Inspection, in accordance with Article 36 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to initiate mediation proceedings for the amicable settlement of the dispute between the Buyer and the Seller;
    3. The Buyer may obtain free assistance in resolving the dispute between the Buyer and the Seller, also using the free assistance of a district (municipal) consumer ombudsman or a social organisation whose statutory tasks include consumer protection (including the Consumer Federation, the Association of Polish Consumers).

§ 13 Personal data in the online Store

  1. The controller of the Buyer's personal data collected via the online Store is the Seller.
  2. The Buyer's personal data collected by the controller via the online Store is collected for the purpose of performing the Sales Agreement and, if the Buyer consents, also for marketing purposes. If the Buyer gives marketing consent and places an Order, the Buyer's personal data (e-mail address) may be used to send the Buyer, by the Seller or its partner, a message containing a request to give an opinion on the purchase made, in order to improve the quality of Customer service.
  3. The recipients of the personal data of Buyers of the online Store may be:
    1. In the case of a Buyer who uses the method of delivery by postal or courier shipment in the online Store, the Controller makes the collected personal data of the Buyer available to the selected carrier or intermediary delivering shipments on the Controller's behalf.
    2. In the case of a Buyer who uses the method of electronic or payment card payment in the online Store, the Controller makes the collected personal data of the Buyer available to the selected entity handling the above payments in the online Store.
  4. The Buyer has the right to access the content of their data and to correct it.
  5. Providing personal data is voluntary, although failure to provide the personal data indicated in the Regulations as necessary to conclude a Sales Agreement results in the inability to conclude that agreement.
  6. All information on the processing of personal data by the Controller is set out in the Privacy Policy available on the Store's website.

§ 14 Final provisions

  1. The Seller reserves the right to amend the content of these Regulations for important reasons, such as:
    1. the need to adapt the Regulations to current legal provisions;
    2. the need to adapt the Regulations to recommendations, orders, rulings, decisions, interpretations, guidelines or decisions issued by public authorities;
    3. the expansion or modification of the Store's functionalities, including the introduction of new services or a change to its existing functionalities;
    4. a change in the technical conditions for the provision of electronic services;
    5. the need to remove ambiguities, errors or typographical mistakes that may have occurred in the Regulations;
    6. updating the contact details or links included in the Regulations;
    7. counteracting abuse;
    8. improving the quality and manner of Customer service;
    9. updating the process of concluding contracts via the Store.
  2. An announcement of an amendment to the Regulations will be posted on the Store's website, as well as displayed after the Customer logs in to their account.
  3. The Seller declares that the current version of the Regulations is posted at www.tovaro.pl and takes effect 14 days after its announcement.
  4. Amendment of the content of the Regulations does not affect previously placed orders.
  5. Where the Customer does not accept the new content of the Regulations, the Customer may at any time terminate the contract by deleting the Account or sending such information to the Seller's e-mail address: sklep@tovaro.pl.
  6. In matters not regulated by these Regulations, the relevant provisions of Polish law shall apply, in particular the Act of 23 April 1964 – the Civil Code (Journal of Laws 1964, No. 16, item 93, as amended).

Rules for posting reviews in the TOVARO.PL online store

§ 1 General provisions

  1. These rules set out the principles for posting Customer reviews concerning products offered in the TOVARO.PL online store, operated by ROLV Group sp. z o.o., hereinafter referred to as the Operator or the Seller.
  2. By submitting a review of a product, the Customer accepts these rules and undertakes to comply with them.
  3. Reviews published on the TOVARO.PL site are subjective statements by Users, expressing their individual experiences related to the purchased products.

§ 2 Collecting Reviews

  1. A Customer of the TOVARO.PL online store has the option to voluntarily and free of charge submit a review concerning purchases made.
  2. The subject of a review may be a rating, comment, review or photo of the purchased product.
  3. In order to collect reviews, the Seller transfers the Customer's data (first name, e-mail address, purchase information) to TrustMate S.A. with its registered office in Wrocław (ul. Bartoszowicka 3, 51-641 Wrocław), which handles the process of sending invitations and collecting reviews.
  4. TrustMate S.A. sends the Customer an e-mail with a request to submit a review and a link to an online form. In the absence of a review, TrustMate may repeat the invitation.
  5. Reviews are published in the TOVARO.PL store and in the store's profile on the TrustMate.io service.
  6. Reviews may only be submitted by Customers who have actually made a purchase in the store. Creating fictitious transactions for the purpose of publishing reviews is not permitted.
  7. The Seller, its employees and cooperating entities may not submit product reviews themselves.

§ 3 Rules for publishing reviews

  1. A review should be written in Polish, factually, in a comprehensible manner and relating to the actually purchased product.
  2. Reviews are published after automatic verification by the TrustMate system and/or after verification by the Operator's team.
  3. The Operator has the right to reject or remove a review if it:
    • violates the law, the principles of social coexistence or good practices;
    • contains vulgar, offensive, discriminatory, advertising or spam content;
    • refers to other products, competitors or contains links to external services;
    • infringes copyright, personal rights, intellectual property rights or other rights of third parties;
    • does not contain substantive content or is a copy of another review.
  4. The Operator does not edit the content of reviews, but may remove them in accordance with the above rules.
  5. The product rating presented in the store is the average of the reviews submitted.
  6. Reviews from Customers who made a purchase while logged in to their account are marked with the symbol "Verified purchase".

§ 4 Rights and obligations of the User

  1. The User declares that their statement does not infringe the law or the rights of third parties and that they bear full responsibility for its content.
  2. The User may delete their review at any time via the TrustMate system.
  3. The content of reviews may be made available to authorities entitled to receive it in accordance with applicable law.

§ 5 Contact with the Store

  1. Seller's address: ul. Traktowa 6, 05-800 Pruszków, Poland.
  2. Seller's e-mail address: sklep@tovaro.pl
  3. The Buyer may communicate with the Seller using the e-mail addresses provided in this section.
  4. The Seller responds to e-mail messages on business days between 9:00 and 17:00.

§ 6 Copyright

  1. The User grants the Operator a licence, unlimited in time, for the free use, dissemination and publication, copying and modification, and distribution by ROLV Group sp. z o.o. of all information posted by the User in the Store, in particular Reviews and Statements.
  2. Under the granted licence, the Operator receives the right to:
    • disseminate Reviews by making them publicly available in such a way that anyone can access them at a place and time of their choosing (the Internet), public display and re-publication;
    • record and reproduce Reviews, produce copies of Reviews by any technique, including printing, reprographic, magnetic recording and digital techniques;
    • use Reviews in any parts, grant sublicences to third parties to use the work or parts thereof, and use the work or any part thereof for the promotion and advertising of ROLV Group sp. z o.o. At the same time, in granting the licence, the author assures ROLV Group sp. z o.o. that the Review/Statement is original and is the result of the User's own intellectual work and does not infringe the copyright of third parties. In the event that the above declarations are untrue, the User bears liability towards third parties for the infringement of their rights.

§ 7 Final provisions

  1. The Operator reserves the right to amend these rules in the event of a change in legal provisions or in the terms of cooperation with TrustMate S.A.
  2. The current version of the rules is published on the TOVARO.PL website.
  3. In matters not regulated by these rules, the provisions of Polish law shall apply.

Professional protective film installation service

§ 1 Additional Paid Service – Protective film installation

  1. The Seller offers the Buyer the option to purchase an Additional Service in the form of professional installation of a protective film on the screen of the purchased Smartphone (hereinafter: the "Installation Service").
  2. The Installation Service is available directly on the Product (smartphone) page via a dedicated widget enabling the selection of a variant and comparison of their parameters.
  3. Nature of the Service and consent to unsealing:
    1. The Buyer acknowledges and consents to the fact that performance of the Installation Service requires unpacking the device from its factory seals/films by the Seller's employee before it is shipped.
    2. In accordance with Article 38(1) of the Act on Consumer Rights, after the full performance of the service with the express and prior consent of the Consumer, the Consumer loses the right of withdrawal in respect of the Installation Service itself.
    3. In the event of withdrawal from the contract of sale of the Product on which the film has been applied, the Buyer retains the right to return the Product itself on the terms set out in § 10 of the Regulations; however, the cost of the Installation Service (comprising the value of the film and its application) is non-refundable, and the film is not subject to separate return or replacement.
  4. Available variants:

    The Installation Service is a paid service. Its price depends on the selected film variant and is presented each time on the Product page and at the stage of adding to the cart. Available variants:

    • BASIC
    • TITAN
    • ULTRA X
    • Privacy
    • Matte
  5. Performance of the service:
    1. The service is performed at the Seller's premises by qualified personnel using professional installation tools.
    2. Performance of the Installation Service may extend the order processing time by a maximum of 24 business hours.
  6. Complaints: Complaints concerning the quality of the installation itself (e.g. air bubbles, incorrect centring) should be reported immediately upon receipt of the shipment to the e-mail address: reklamacje@rolv.pl.